August Cover Story 
| Taking the Risk Out of Green | Coverages evolve to protect eco-friendly investments. |
Green: It's the color of the era. And for the insurance industry, protecting the investments commercial and personal clients are making in green initiatives is proving lucrative, even in a soft market-with more upside in sight. Also in this issue:
Ace Insura
The Case of the Vanishing Inventory Insurance Views
Positioning Young Producers to Succeed Chairman’s Voice
The Best in Us On the Hill
Financial Services Reform Law Sets In
On Branding
Can You Hear Me Now? | Online Features Agency Management:Are Your Employees Exempt or Nonexempt?
The FLSA requires three things to make an employee exempt. By Department of Labor definition, most agency employees are nonexempt, regardless of how agency owners or employees would like to view themselves or each other. And if you think that no one notices, here are a few sobering statistics.
Sales: Reject Buggy Whip Marketing Buggy whip manufacturers thought they were in the business of selling buggy whips. They failed to realize that technology was passing them by and they were really in the business of providing transportation equipment needs to the American public. Agents are at that same crossroads today. Customer Service: Online Customer Service Worth Weight in Billions
Just last month, STELLAService released a study showing that great online customer service is worth a staggering $17.3 billion in the United States. Here are five ways to improve your online customer service.
Technology: Technology Ideas for the Luddite Agency Manager Technology innovation might be good for its own sake, but does it really provide applications that much benefit agency management and operations? Much is hype and much may eventually become useful; find out what’s really useful now. Coverages: Insuring Autos on a Stated Amount Basis Could be a Mistake If you are insuring an antique auto using the ISO stated amount endorsement (PP 03 08) or its equivalent, you could be providing less coverage than an unendorsed policy |
